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![]() ![]() Lets start by looking at what is not in this article. The following is just fluff, “OEMs want ISOs and HTMs to be regulated in some way — not because they feel all third-parties are bad, but because the limited data that exists includes evidence that some third-parties are not providing safe service,” according to the news report." What news report?
![]() ![]() Richards comments were excellent. ISOs offer a competitive alternative in industries. Margins are substantially lower than OEMs and in many cases provide "customer intimacy" and develop customized service delivery solutions that OEMs cannot or would not like to provide. No matter how negative an OEM's service experience is with customers, they get the benefit of the doubt. Equipment can be down for unacceptable times, and yet many customers "just deal with it" because they feel they have no other options. Happens across this Country everyday, yet an ISO is kept on a very "short leash" and a customer's expectations are at a completely different level. In many cases ISOs have to work twice as hard than an OEM to gain their confidence. Lastly I believe every experienced service professional will tell you that great service comes down to the actual engineer delivering the service not the OEM. That's why ISOs are created. ![]() ![]() Thanks for the well-stated feedback, Richard.
![]() ![]() The articleâs title is âMITA survey finds Americans want FDA to regulate third party servicersâ and then article goes on to quote Mr. Mendes (MITA Board Chair) as saying âAlthough many third-party service organizations perform quality work, the lack of consistent oversight and regulation is a direct threat to millions of patients who rely on medical devices for their health.â
![]() ![]() Thanks for the thoughtful comment, Stephen.
![]() ![]() The core issue for the FDA right now is; "can you have only half of the repair industry regulated and the other half not?" If the bogus 0.005% number from the ECRI "study" is to be believed then it would imply that OEMs are over-regulated. My company, Acertara, is a member of MITA and I am on the MITA service committee. I am amazed at how many folks say that the OEMs are just trying to push people out of business. I am throwing the BS flag on that notion. This is about patient safety. Again you cannot have only half of the industry regulated and claim that is in the best interest of the patient. So go one way or the other; either (a) there is no issue therefore no one is regulated, or (b) there is a potential issue and everyone participating should be regulated. |
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Chris Bowers
Of course the OEM's want more regulation
December 02, 2016 09:17
All this would do is prevent all but the biggest third party servicers form starting or staying in business. the more regulatory red tape the better for large organizations.
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