WAUKESHA, WI - According to MD Buyline's 4th Quarter 2006 customer satisfaction survey, users of medical devices rank GE Healthcare #1 overall in radiology ultrasound, patient-monitoring, anesthesia, and fetal-monitoring - and give individual products in these categories high marks for qualities from overall system performance and reliability to service response time and repair quality.

"We are pleased to report that our customers ranked our Clinical Systems products and services #1 in a number of critical performance areas," said Hooman Hakami, GE Healthcare's Vice President and General Manager, Clinical Systems Services. "Our continuing investments in people, processes and infrastructure are paying dividends across the board."

GE Ultrasound leads in key performance category


The users MD Buyline surveyed ranked GE radiology and cardiology Ultrasound products #1 in several categories - including system performance.

"Our radiology products also received the top rankings in overall customer satisfaction, as well as installation, implementation and service response time," said Ann Marie Lubert, General Manager, GE Healthcare Americas Ultrasound Service Sales. "Our continued investments in skilled field engineers and new remote-assistance tools, combined with customer satisfaction programs. Together, they've enabled us to respond very quickly to customer needs."

GE Monitoring, Diagnostic Cardiology products excel

Various GE Monitoring and Diagnostic Cardiology products achieved top rankings in every MD Buyline performance category for the period, according to Rich Eng, General Manager, Monitoring Solutions and Diagnostic Cardiology.

"For overall system performance, our patient-monitoring, anesthesia and cardiac stress-testing systems were #1," Eng said. "And our patient-monitoring products were also #1 in installation, implementation, service response time and service repair quality."

Other GE products to be ranked first included anesthesia and electrocardiography systems for system reliability, and anesthesia systems for applications training.

Eng said that there are a number of reasons GE received such high marks in these areas, starting with a 30 percent increase in staff charged with direct customer service and significant response-time improvements in everything from Tech Support to Depot Repair. "We've also built into our system procedures designed to ensure customer satisfaction," he said, "including procedures for visiting customers proactively and following up with them after providing service."

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