by
John R. Fischer, Senior Reporter | June 22, 2020
Manage patient volume
Practices should expect a surge in patients following the end of the pandemic, and should therefore stay in touch with and be ready to reschedule patients once restrictions lift. Care and services should be prioritized based on severity of cases and which patients require immediate care.
Providers may need to extend hours of operation to keep up with the surge, and rehire furloughed employees, which should be done carefully to avoid the risk of potential discrimination claims. They also should have a feasible revenue benchmark to aspire to. They can do this alongside revenue cycle partners who will assess volume and revenue projections in the coming months and help determine what percentage of lost revenue can be recovered.
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“To date, the treatment of non-hospitalized COVID-19 patients has been a 'hands off' approach," said Farrington. "We now have the opportunity to treat known or suspected positive patients with a more hands-on, physician-led approach. Imaging can play a vital role in the management of these sick patients. Regardless of the number of outpatient and inpatient imaging locations your organization supports, you will need to deploy a strategy to manage the imaging for high-risk patients as well as ongoing management of COVID-positive patients.”
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