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Taking a data-driven approach to healthcare in Chicago

by Sean Ruck, Contributing Editor | December 11, 2020
From the November 2020 issue of HealthCare Business News magazine

VR-S: We are very involved in west side collaborative. We work closely with our community partners as it relates to supporting our patients and providing shelters for the homeless. For example, we do a lot of work in the community organizations around food and security. We’ve partnered with organizations that provide transportation needs that allow patients to go back and forth for appointments. We have care coordinators and care managers who are in the community helping to support patients and coordinate their care, and navigate patients to ensure they’re getting their follow up appointments. We focus on transitions and making sure that once patients leave our walls, they’re not lost. It’s really a lot of working with agencies in the community whose missions align with the work that Rush is doing. We see patients regardless of their ability to pay. In many respects, Rush is like a safety net in the sense we don’t turn them away if they can't pay, we provide them the care they need.

At the Nurses' Station
HCB News: There's been the push to transfer from fee-for-service to value-based care. How has Rush been doing with that?
VR-S: Our team has focused on bringing value across the continuum of care — this is even continuing to happen during COVID. Obviously, during the midst of the surge we weren't talking specifically around value-based care, but as things have stabilized, it’s been back to the forefront again. There is definitely a focus on value-based care — not just the hospital, but once we move into the community as well, how do we continue to bring value to our patients?

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We use the data from our analytics team to see where there continue to be opportunities so we can address them head on; whether that be readmissions, access to primary care, making sure patients are following up, et cetera. We know value-based care is coming and so we are well on our way to positioning the organization to align us to have processes in place.

One piece I'm most proud of: the coordination with our post discharge providers. We’re looking at the in-patient care and also what happens when we they’re home, ensuring we’re providing high quality of care. We work very closely with the community to look at this and make sure their quality of care is good. We don't only focus on what's happening in the walls of Rush. We’re looking at the entire patient journey.

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