Health systems without a care management system are unable to manage patients upon discharge, especially during the first few postoperative weeks. As a result, patients typically stay in the hospital for a few days, and many are discharged to a skilled nursing facility or home care. When patients are discharged on the same day as their surgeries, many come back to the ER in a few days due to concerns about postoperative pain or their incisions’ appearance.
A remote care management system acts as a digital tether between the patient and their care teams, serving as a valuable support system after patients leave the hospital. When patients have a question about their pain levels, swelling, or an incision site, the care team can immediately answer those questions and help patients avoid unnecessary visits to urgent care.
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a retrospective review of readmission data before and after the implementation of a digital episode-based care management platform, one hospital found a 26.3% decrease in readmissions across a variety of MSK procedures. Total hip arthroplasty patients that were highly engaged with the care management platform were 40% to 76% less likely to be readmitted within 90 days of their procedures.
Augmenting outpatient therapy with virtual classes
Digital care management systems can also reduce the number of postoperative office visits, saving health systems an average $1,000 per patient. While patients will still need to go into the office for X-rays, health systems can check in with their patients via the platform as necessary. As care teams are sent real-time information on patients’ progression, they can determine which patients need targeted follow-up via phone calls and in-person appointments.
By prescribing virtual physical therapy through a care management platform, health systems can augment or supplant outpatient physical therapy, resulting in $350 or more per patient in cost avoidance. Adaptive virtual physical therapy parcels out the exercises to be completed based on the patient’s customized care path, as well as their participation and self-evaluation. The patient’s direct input can trigger more effective care pathways and engage patients in their prescribed regimen. For example, a patient might be asked to score a particular exercise video on its difficulty level; that input would then influence the next set of videos they received.
