by
Barbara Kram, Editor | April 01, 2008
HHS conducted the
Survey of Patients'
Hospital Experiences
The federal government has made hospital patient satisfaction information available online at
www.hospitalcompare.hhs.gov.
The site allows navigation by zip code to learn about hospitals' performance on such factors as doctors' ability to explain treatment options, room cleanliness and quiet, nurse courtesy, and prompt response to bedside call button.
Patient satisfaction is one important measure of quality in healthcare and it has been added to previously collected data that capture such measures as mortality rate for heart attacks. Other data on the site pertain to hospital processes of care and outcomes as well as Medicare.
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