• Scheduling appointments, screenings, preventive care and annual wellness visits.
• Ensuring compliance, adherence and medication management.
• Reducing unnecessary service utilization and avoidable readmissions.
Care guidance is a rapidly emerging opportunity as all stakeholders need support to help navigate the complexities of the U.S. healthcare system. Getting the right care at the right time and the right place is an ongoing challenge. Even harder is making sure the provider team is talking to the right patients about the right things for the right amount of time.
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The good news is that care guidance works to accomplish these objectives while concurrently supporting healthcare’s “triple aim” of improving the patient’s healthcare experience, improving quality of care and reducing total costs. Functioning as a lower cost extension of a hospital’s clinical team, specially trained care guides free up labor, time and resources so that providers can focus on providing high-value clinical tasks and patients/health plan participants are able to receive equitable and affordable health care.
About the Author: Craig Parker, JD, CPA, CEO, Guideway Care, has spent most of the last twenty-five years operationalizing solutions that leverage technology and people to improve patient care and outcomes.
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