Siemens provides a variety of technical and application training for customers, Siemens Customer Service Engineers (CSEs) and application specialists, including both basic and advanced levels. The training offerings include class room training, Web-based training, and virtual training. All training combines theoretical and practical knowledge in an effective learning environment.

UPTIME Services is the Siemens Healthcare service organization in the United States. It includes a national call center with technical and application specialists available around the clock. They support customers, as well as CSEs who operate in eight regional zones across the country. CSEs are supported by a parts distribution network headquartered in Memphis, Tenn., which replenishes inventory daily at 18 depots nationally. The UPTIME Service Center operates 24 hours a day, 365 days a year, and handles more than two million calls annually.


The original Cary Training and Development Center opened in 1992, featuring a 70,000-square-foot training facility with fully functional CT, MR and X-ray systems and 35 classrooms. In 1997, Siemens opened the 20,000-square-foot UPTIME Service Center, which became the national headquarters for Service. In 2002, the UPTIME Service Center grew to a 65,000-square-foot, three-story building, housing more than 350 technical and administrative support professionals.

The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry. The company is a renowned medical solutions provider with core competence and innovative strength in diagnostic and therapeutic technologies as well as in knowledge engineering, including information technology and system integration. With its laboratory diagnostics acquisitions, Siemens Healthcare is the first integrated healthcare company, bringing together imaging and lab diagnostics, therapy, and healthcare information technology solutions, supplemented by consulting and support services. Siemens Healthcare delivers solutions across the entire continuum of care - from prevention and early detection, to diagnosis, therapy and care. Additionally, Siemens Healthcare is the global market leader in innovative hearing instruments. The company employs more than 49,000 people worldwide and operates in 130 countries. In the fiscal year 2007 (Sept. 30), Siemens Healthcare reported sales of €9.85 billion, orders of €10.27 billion, and group profit of €1.32 billion. Further information can be found by visiting http://www.siemens.com/healthcare.

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