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Rx for burnout: value based care, smartphones and EMRs?

February 26, 2021
Business Affairs
From the January/February 2021 issue of HealthCare Business News magazine

As the pandemic passes, we’ll see that the installation of EMRs and the implementation of VBP has positioned providers well for the reality that patients expect to be engaged and informed. Though they’ll gather information and opinions from the internet to educate themselves, they will also look to their provider for help delivered under the Hippocratic oath.

Fortunately, interactive patient engagement solutions are proven in hospitals across the country to help. Interactive patient systems (IPS) integrate into the EMR so inpatients are automatically prompted to view short videos about the diagnostic and procedural codes found in the EMR. These videos follow the clinical care plan to demystify care and explain what’s next. Completion comprehension is automatically documented into the EMR as well.

IPS empowers patients to direct requests for some service issues to nonclinical helpers while intelligently directing pain feedback, for example, straight to the clinical team. They enable patients to visit virtually with family via the patient’s own smart device without requiring the clinical staff to become tech support for business video calling apps. IPS reports real time feedback from patients, allowing hospitals to solve service issues immediately instead of waiting for HCAHPS scores arriving long after the opportunity has passed.

Jeff Fallon
Thankfully the heavy VBP lift is past and smartphones and EMRs are now ubiquitous. Now that all three irresistible forces are here to stay, patient engagement technology that actually reduces clinician burnout can rise to the fore. In a provider world where time is short and expectations for quality and satisfaction have never been higher, IPS is a necessity not an amenity. During a pandemic, IPS’ ability to engage from a safe distance becomes a required PPE-sparing and priceless lifesaving tool.

About the author: Jeff Fallon is chairman and CEO at eVideon Healthcare

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