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Nuance, Microsoft unveil first fully AI-automated healthcare documentation tool, DAX Express

by John R. Fischer, Senior Reporter | March 23, 2023
Artificial Intelligence Health IT
DAX Express (photo courtesy of Nuance)
Nuance Communications, a Microsoft company, has announced its newest workflow solution, Dragon Ambient eXperience (DAX) Express, the first fully AI-automated clinical documentation application for healthcare.

From pre-visits to post-encounters, the solution provides the 550,000 users of Nuance’s clinical speech recognition software portfolio, Dragon Medical, with AI applications for automatically drafting clinical notes in seconds following in-person or telehealth visits, and is integrated in electronic medical records with Nuance’s DAX and Dragon Medical One softwares.

Released in 2020, DAX documents patient-physician conversations using speech recognition, intelligent translation and summarization, structured data capture and user-initiated virtual assistants.

DAX Express is the first to combine a fully voice-enabled and ambient exam room with OpenAI’s GPT-4 model, which combines Nuance's existing conversational and ambient AI technologies to summarize conversations, to reduce administrative burdens and cognitive strains, allowing doctors to spend more time with patients.

"Our goal is to give our customers the most flexibility in their preferred documentation strategies to increase productivity, whether they leverage the proven simplicity of speech recognition with Dragon Medical One, have the deep, rich, customized documentation of DAX, or the immediacy and direct engagement of adding the standardized format of DAX Express to their workflow," Kenn Harper, VP and GM of healthcare virtual assistants and ambient clinical intelligence at Nuance, told HCB News.

Harper anticipates that organizations will want all three to meet the needs of different patient populations.

Microsoft acquired Nuance in 2022 for $19.7 billion. Following this, Nuance's solutions became part of the Microsoft Cloud for Healthcare, which is amplified by the AI-optimized cloud infrastructure Microsoft Azure, which scales platforms and provides performance and intelligent services, cloud security, data privacy, and regulatory compliance.

DAX Express is HIPAA-compliant and will be available to DAX users and as an addition to Dragon Medical One.

The DAX Express private preview will initially be available only in the U.S. for primary care, including family medicine, internal medicine, and pediatrics. Nuance says it will soon add support for over 30 specialties.

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