Providing Maximum Up-Time: Customer Service Leadership:
-Philips Remote Service Network (RSN) provides a secure connection to medical devices worldwide to provide proactive resolution to software problems, application issues, and performance concerns. System data is analyzed to diagnose potential problems before they become real problems. And when problems do arise, most can be addressed and repaired without the need to dispatch an engineer. If a diagnosis does require a personal visit, field service engineers are armed beforehand with specific knowledge and, if required, pertinent parts. Mean time to repair is significantly reduced. Some of the key highlights of the RSN are:
* Connects more than 13,000 systems at 2,000 Health Care Facilities including Kaiser Permanente (USA), Allgemeines KrankenHaus (AKH - Austria), National Health Services (UK, Sweden and Norway).
* Provides multiple points of authentication and encryption to ensure security on the network.

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Philips Medical Systems is also demonstrating a comprehensive portfolio of advanced Information Technology (IT) solutions at RSNA. These advanced IT solutions seamlessly integrate and share a patient's medical record across all stages of the patient care cycle, including in the patient's home. Philips IT solutions enable patients' medical information to be distributed throughout the hospital, helping healthcare organizations move closer to the realization of electronic health records (EHR) in the U.S. The integration of iSite Picture Archiving and Communication System (PACS) from Stentor (now Philips Global PACS business) with front-end diagnostic systems, and the Philips Xtenity platform, delivers a comprehensive healthcare IT solution.

Xtenity enhances communication and information sharing between referring physicians, radiologists and other members of the healthcare team. They can have access to their patients' health history throughout the enterprise, and anywhere, anytime access with Xtenity Provider Portal from a PC with a web browser. The Xtenity Patient Portal brings EHRs into the home and allows patients to actively participate in their healthcare decisions. The web-based portal offers a variety of self-service options giving patients the ability to request appointments, check medications, view lab results and learn more about their medical conditions.

A recent study by the Rand Corporation indicated that computerized medical records could save the United States more than $81 billion annually through greater efficiencies and reduced errors. The study found that electronic medical record systems could save money by reducing redundant care, speeding patient treatment, improving safety and keeping patients healthier.

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