From the January/February 2021 issue of HealthCare Business News magazine


Eisenhower Health’s Wallum says healthcare leaders and workers must take time for themselves before tending to patients and colleagues. This can be done by honoring their time off and ensuring facilities have adequate staffing.

“The most important thing is that we need to stay calm and let staff know we are doing our very best to manage this. If we become easily excited or burned out, then the downstream effect of that could create more anxiety for the staff; and therefore, lead by example” she said.


McCabe emphasizes that the most successful practices are the ones where all healthcare players are heard. By contrast, sometimes healthcare leaders are a few steps behind what’s happening at the front line, and that can create a harmful disconnect.

“Instead of top-down leadership, healthcare leaders should lead from the bottom up by tapping into what’s happening at the front line, establishing clear communication channels, and being open to having your frontline staff tell you what is needed to ensure the provision of safe and effective care during these times,” said McCabe. “This approach ensures that the frontline staff feel heard and supported and also supports team cohesion.”

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